It uses machine learning and speech-to-text technology to ask questions to the caller, helping you find out who they are and the reason for the call.

My service provider offers built-in spam call protection, which has been working well for me so far without having to worry about sharing sensitive data with a third-party app. If I didn’t already have this built-in protection, I would consider keeping Truecaller to help differentiate important calls from spam. Assistant performs live call screening, providing real-time information about the caller (personal, spam, robocall, etc), enabling you to make informed decisions. At the end of the year you have the choice as to whether you wish to renew the service for a small annual fee. If you choose not to renew the service your trueCall unit will continue to operate as it is, and we will continue to support you - you just won’t be able to log in to your Internet Control Panel account. For those who aren’t familiar with the technology, TrueCall acts a guardian for your phone. When a call comes in the BT 8500 answers it without ringing, so you’re not disturbed unless necessary. If it doesn’t recognise the number, it will ask the caller to leave a brief message saying who they are and then press the hash key on their phone. The phone then rings and plays the message to let you know who’s calling, while putting them on hold.

Community sourcing is the second way that Truecaller works to identify spam calls. If a large number of Truecaller users report a certain number as “insurance spam,” or another type of spam call, that’s what the caller ID will show if you get a call from that number.

The app and its interface is brilliant doing the job that is required, but it is very badly let down by its customer support.You have the right to request a copy of the information that we hold about you, and at any time can ask us to delete any personal data that we hold about you on our systems.

Truecaller is an ad-supported free app. You can remove ads with a paid membership. Premium subscriptions also include increased spam protection and the ability to see if anyone’s searched the app for your phone number. On the whole, the TPS is very effective, and reputable organisations and businesses take it very seriously because it’s a legal requirement that companies do not make calls to numbers that are registered. But some still flout these rules. Also, the TPS only applies to UK-based companies making unsolicited sales and marketing calls – it doesn’t apply to market research calls, calls from companies where you have 'opted in', or calls from companies based abroad. 2. Keep your name off sales call lists If you have iOS 13 or later, to stop calls from people you don’t know you can turn on a feature called Silence Unknown Callers. This is also done in Settings app. Go to Settings > Phone, scroll down, then select Silence Unknown Callers. Truecaller automatically detects if a foreign language is used in the messaging screen and will show that a translation is available Transcription: Receive a written transcript of the conversation for easy reading, listening, and referencing.

The phone numbers on the spam list are updated by millions of people across the world in real time, helping you avoid robocalls and fraud

Video Caller ID - record a short video that plays automatically when you call friends and family. Apart from recording a selfie video, you can also set a Video Caller ID using one of the built-in templates, aiming to create a more personalized and unique calling experienceGhost Call - set any name, number and photo to make it appear as if you are getting a call from that person If you have caller display and an answer phone, consider only answering calls from numbers you recognise. Legitimate callers are likely to leave a message. 4. Report cold-calling offenders Most of the major landline phone providers now offer a free service to reduce the number of nuisance calls that you receive. Here’s what’s on offer from the biggest providers: BT