Wallaby One is the rescue helicopter manned by Tom Thomas and occasionally Fireman Sam. It is stationed at the Mountain Rescue Centre where Tom Thomas works. It has a double harness which is used by Fireman Sam. Cut Price Supermarket is the village shop in Pontypandy and is run by Dilys Price. It sells almost everything and is has a 7-Eleven/gas store look. It has a second level which is like a house and Norman lives up on the second level. In Series 1–5 it was called N.W Price. In Series 5, Tom is mainly seen during some rescue missions. However, in Let it Snow he uses Wallaby 1 to go to Newtown to get supplies for Dilys' shop. Pontypandy Train Line is a train line that runs up to Pontypadny Mountain where the Mountain Activity Center is and the Old Mines where Penny took the kids in Heroes of the Storm.

Mountain Activity Centre is owned and run by Moose Roberts. It is at the base of Pontypandy Mountain. The interior of the Centre was first seen in The Pontypandyness Monster and again in Heroes of the Storm. Mountain Rescue 4x4 is a Jeep based at the mountain rescue centre. It is used in occasional mountain emergencies and is driven by Tom Thomas, Fireman Sam and Firefighter Penny Morris.Gareth Griffiths is the father of Bronwyn, maternal grandfather of Sarah and James and Charlie's father-in-Law. Bronwyn Jones (née Griffiths) is a Pontypandy citizen who runs the Wholefish Café and is the mother of Sarah and James. She is the wife of Charlie and the sister-in-law of Fireman Sam. Pontypandy Picnic Area is near Pontypandy Mountain in the countryside between Newtown and Pontypandy.

Ellie Phillips is the new female firefighter introduced in the latest feature-length special "Heroes of the Storm". She attended the Newtown Fire Academy and was one of the best in the batch. Tom was introduced in Series 5; and also appears in Series 6 onwards, including the feature-length specials. In Snap and Spot, it was revealed that Tom is a best friend of Krystyna Kaminski, when they were cadets and received their pilot qualifications a while ago and Krystyna also stated that it was not the first time she had pulled Tom off the side of the cliff.Pontypandy is the Welsh village where the television series is set. Newtown is the neighbouring town. In Series 11, Mandy Flood gave her model of Wallaby 1 to the young prince during his royal visit to Pontypandy with his parents. Tom had his own theme in Series 5 whenever he takes off in Wallaby 1, however ever since Series 6, it has been absent. Titan is the main fire boat manned by Ben Hooper, the lifeguard alongside Firefighter Penny Morris. It has two water cannons. Text is available under the Creative Commons Attribution-ShareAlike License and the GFDL; additional terms may apply. See Terms of Use for details.

Mercury is the third vehicle which is used for fire emergencies. It is a quad-bike mainly driven by Fireman Sam, however Steele and Elvis have since driven it. Field, Bella's Field (also known as the Potato Patch) appears in Barn Fire. Bella owns a field somewhere in the Pontypandy countryside, this is where she grows potates for her cafe presumably other vegetables are grown here too. Hydrus, built and previously owned by Moose is the amphibious rescue vehicle that can be used on land and on water but not the sea, it is driven by Fireman Sam. It is the sixth fire vehicle in the show. In 2009, Fireman Sam appeared with other animated children's TV characters in a Children in Need single. The single was put together by Peter Kay.Tom has needed to be rescued several times throughout the program for example in Series 8's episode King of the Mountain he got tangled in some ropes in a tree branch that was about to snap, in Series 11's episode The Prince In Pontypandy he had injured his shoulder, in Series 10's episode Float Your Boat he fell asleep on a dingy and drifted out to sea and in Heroes of the Storm for multiple reasons. Tom tumbled of a cliff and needed rescuing in the Series 14 episode, Snap and Spot. Wallaby 1's control panel (seen in every shot of Tom flipping the switches on it) from Series 5 was later sold online on The Prop Gallery. Sarah and James Jones are the relatively well-behaved six-year-old twins of Charlie and Bronwyn, niece and nephew of Fireman Sam. They are often more sensible in an emergency than Norman. When they grow up they want to be firefighters like their uncle Sam. They started acting more like naughty twins in the 2008 series (i.e. insulting each other, having arguments, and sometimes being the cause of an emergency, but it is made clear they still care for each other). Sarah's catchphrase from 2012 is "I have/What a totally brilliant idea!" while James' is "Here I go." Venus is Pontypandy's second fire vehicle and is a rescue tender mainly driven by Firefighter Penny Morris and occasionally by Fireman Sam and the other firefighters. Café was the Italian café ran by Bella Lasagne. Bella's café was based on the real-life 'Bracchis' run by Welsh Italians. It is still seen in the CGI series but as a coffee shop.

Pontypandy Mountain is the highest point in Pontypandy. It first appeared in the Series 5 episode Danger Falling Sheep. At the base of the mountain is the Mountain Activity Centre.It first appeared in Series 5 along with Tom and his Mountain Rescue 4x4. It was used for patrolling the Pontypandy mountain range and used in a variety of rescues if Tom was required.