Loyalty points expire after 12 months and the Shaneel Group will remove accumulated loyalty points from customer accounts after a period of 12 months from the date the loyalty points were credited to the customer account. Loyalty points may only be redeemed for products, they cannot be used to pay additional charges such as delivery. Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Details of the name and county of the Promotion prize winner will be provided upon written request to anyone who writes within one month of the closing date of the competition. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). For any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.Professional advisers who may also be acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services. All notices given by you to us must be given to Shaneel Enterprises Limited unless we specify otherwise, at:

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows: Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: If for any reason we cannot update the prices of products sold by any of our Competitors then price matching against that Competitor will be unavailable until the price data is available again.

What are the restrictions? We reserve the right to amend or withdraw the price matching of products with our Competitors at any time without notice. b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

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Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples) We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. Service providers who may also be acting as processors who provide IT and system administration services.

c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.No waiver by us of any (a) default, or (b) right or remedy under the Contract or any of these terms of supply, will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries. Loyalty points awarded may be removed or cancelled if we determine that the loyalty points were collected in breach of these terms and conditions or were awarded in error.