Name of motion] moved by [name of mover] and seconded by [name of seconders]. The motion [carried or failed] with [number of votes] in favor and [number of votes] against. Meeting minutes are the written record of a meeting or hearing. Minutes are usually structured and formal so that they can be shared after the meeting and serve as historical documents in the future. a crisis. When an emergency is initiated, TCU automatically raises speaker volume to its highest point to make sure messages are loud and clear. It doesn’t matter what your job title is or what level you occupy in the organization; the principles in this book will help you become a clearer, more concise, and effective communicator, and you’ll be able to do it fast. The first minute starts when you start talking about the work topic. Why is the first minute important?

For those who could not attend the meeting , minutes bring them up to speed. Minutes also offer accountability to action items that were discussed during the meeting. In the coming chapters, you’ll learn how to create a great first minute no matter what you want to talk about at work. When you apply this to all your work conversations, it will become a natural part of how you convey information, make requests, and engage in all other types of daily work communication. CHAPTER 2: FRAMING

It helps to use a template every time you take meeting minutes. That way, they’re all laid out the same way, and you won’t have to waste time adding headings and bullet points . This is useful later when other people in the organization need to reference them. Some organizations even put their agenda and expected attendees on the meeting notes for efficiency. 2 There is some crossover into social communication, but the focus of this book is communication at work. Smartphones and their peripherals will continue to proliferate, and with their spread comes a melty languor: Things that once felt simple and good have become complex and insufferable. Gmail, Workday, Teams, two-factor authentication, the necessary interface at the top of the screen that you can’t reach one-handed, and all manner of other moments in ordinary life now seem more brittle—it’s harder to connect intention with execution. In most of those cases, you suffer alone and in private, failing to submit an expense report or thumbs-up a direct message. But on a phone call, you do so in real time and with an audience. There is no hiding the encounter with technological failure. Once the meeting has adjourned, use your notes to write and edit your minutes, and then share them. It helps to write out your meeting minutes as soon as the meeting concludes so you don’t miss anything. 1 We spend over eight hours at work every weekday. Over 50 percent of that time is spent communicating either verbally or through writing. ³ That is a lot of time. All those interactions leave either a good or a bad impression about our ability to communicate.

Before First Responders arriveEmpower occupants to notify an entire building or campus with a single action via Telecenter U, Research shows that poor first impressions can be reversed by a consistently strong performance. It takes eight good impressions to overturn a bad one. That may sound like a lot, but we have so many interactions at work that it doesn’t take long to have eight conversations. Meeting minutes document what happened during a meeting. They are often shared within an organization after a meeting and serve as a reference document in the future. Why are meeting minutes important? The way we communicate at work influences how people think about us. It can impact the opportunities we get or don’t get, and the consequences can be significant. Poor communication skills are one of the top reasons why people don’t get promoted. This is especially true for people applying for leadership positions.

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Step 1: Frame the conversation in fifteen seconds or less. Framing provides context, makes your intentions clear, and gives a clear headline. Plus, while you may have some work to do to change the impressions of the people you work with, there are many more chances to give first impressions. New first impressions happen when you meet new people in other teams.

However, other than then showing lots of different situations and examples in which to use this framework, I didn’t feel there was too much else to this book. If I’d paid full price, I might have thought it wasn’t great value for such a light take-out. But all of that sits underneath the current phone-failure malaise. Before a call can even begin, you are now forced to fight with the apparatus that makes the call in the hopes that it will successfully connect you. Small Message BoardTypically found in classrooms and offices to visually notify staff and students that The style and content of meeting minutes will vary depending on the organization and how it’s structured. Regardless, you should always include the basics, like date, time, and participants. But many organizations will also benefit from having other, optional items like supplementary documents and action items. Read on to find out what to include in your meeting minutes. 8 basic elements of meeting minutes

And so we improvise. Hang on, my earbuds are not connecting, and so forth. The performance of technological error does two things. First, it tames the error. Rather than allowing it to frustrate or undermine the speaker or listener, calling it out helps corral it. You might not be able to get your phone to work the way you’d hoped, but at least you can avoid letting that failure poison the entire conversation. And second, in so doing, the performance opens the door to a new kind of phatic greeting.

If multiple people in the meeting have input on a matter, it can help to use attendees’ initials to indicate who contributed what. You can also use initials to indicate who will be in charge of the next steps. This shorthand technique is an efficient way to clarify a multiperson conversation. 5 templates for meeting minutes 1Apply these techniques, and you will have shorter, clearer conversations that get results. It is easier than you might expect, and it all starts with the first minute. CHAPTER 1: WHAT IS THE FIRST MINUTE? Along the way you’ll meet managers, software developers, secretaries, and executives; witness the frustrations of missing out on dessert; ride the conversation rollercoaster; learn a valuable lesson in communication from a car mechanic; and even learn why it costs so much to put people into space. This award-winning book is a step-by-step guide for clear, concise communication in everyday work conversations. When we start communicating, our audience’s brains must work to understand the context of the words. They try to work out why we are talking to them and what they need to do with the information. If these things aren’t clear in the first few sentences, their minds create their own version of the facts. This leads to many problems, from wasted time to incorrect assumptions and high-cost mistakes.